Privacy policy

What we keep depends on how you use ATL Care.

• Browsing and searching: nothing about you. No account needed.
• An account: your name and email address. Sign-in is run for us by Clerk, a company that handles accounts. Your password is stored scrambled, so nobody can read it, including us. You can also add a role, a language and your neighborhood.
• A phone number: only if you add one. The neighbor exchange will ask for one when it opens, so neighbors know a real person is posting. We confirm it with a one-time code and never show it to anyone.
• Things you add: checks on a listing (“I called and it works”), reviews, corrections, lists you publish, and messages you send through the site.
• Records that keep accounts safe: the devices you are signed in on, so you can sign out one you do not recognize, and a log of what admins and organization stewards change.

• We never sell or rent your information to anyone.
• We show no ads and use no ad trackers.
• We never save your exact location. If you let your phone share where you are, we use it once to find places near you. The most we keep is a zip code or a neighborhood planning unit, with no name attached.
• We never attach your name or your account to our usage counts.
• We never show your phone number, email or address to other users. Sharing them is your choice.

The “I need help now” path takes no account, no name and no sign-in. We do not save what you say or type there.

When you tell us what you need in your own words, there or in the assistant, we send those words to OpenAI, the company whose language model reads them. We send the words and nothing else about you.

If you speak instead of typing: your phone or browser turns your voice into words, or we do it for you. Either way, we do not keep recordings.

Texting a place to your phone is not switched on yet. When it is, we will keep a record that a text went out, with only the last four digits of the number and nothing about what the text said.

To know whether ATL Care is working, and to give funders and neighborhood planning units honest numbers, we count things in total: searches, taps to call, taps for directions. These counts carry no name and no account, and at most a zip code or a planning unit. They cannot be traced back to you.

The neighbor exchange is not open yet. When it opens, it will use your neighborhood only for location. It will never ask for an exact address and never show one.

Your profile there will show your first name, your neighborhood and how many exchanges you have finished. Messages between neighbors will go through the site, so your phone number and email stay private until you choose to share them. First messages are checked automatically for scams and abuse, and you can report or block anyone at any time.

Checks, reviews, published lists and messages reported for safety all go through moderation: an automatic check first, then a person for anything unclear. Moderators see the words and the account that posted them, which is what the job needs.

The directory describes organizations. It does not describe private people. Listings come from public directories and resource lists, the organizations themselves, our own reading of each organization’s website, and checks by neighbors. Every listing shows where its information came from and when it was last checked.

Directory data (organizations, services, hours, and when each was last checked) is published as open data under the Open Database License (ODbL). Nothing personal is included: no accounts, no exchange posts, no messages and no reviews.

We send what your account needs (confirmation links, password resets, one-time codes) and what you ask for (notifications, and the exchange digest once the exchange opens). Every optional message has an off switch in your account settings.

If you run an organization in the directory, we may email the public address on your listing about that listing. Each of those emails has a link that stops them.

We use a few outside services. Each one handles only what its job needs.

• Vercel hosts the website.
• Neon holds the database.
• Clerk runs sign-in.
• OpenAI’s language models read what you type when you ask for help in your own words.
• Cloudflare delivers our email.
• OpenFreeMap and OpenStreetMap draw the maps. Your browser asks them for the map pictures directly.

Sign-in uses secure cookies. Passwords are stored scrambled. Staff and stewards can reach only what their role needs, and admin actions are logged. The database is backed up automatically. No system is perfect. If a breach ever affects your data, we will tell you plainly and quickly.

• See and fix: you can edit your profile in account settings.
• Quiet: turn off any optional email or text there too.
• Leave: email hello@atlcare.org and we will erase your account and personal data within 30 days. Checks you added stay in the directory’s history with your name removed.

ATL Care is built for adults. It is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has made an account, write to us and we will remove it.

If this policy changes in a way that matters, we will say so on this page and email people who have accounts. The date at the top is always current. Questions, worries and requests go to hello@atlcare.org.

• Pedir ayuda ahora no requiere cuenta ni nombre. No guardamos lo que dices ni lo que escribes.
• Si creas una cuenta, guardamos tu nombre y tu correo. Tu teléfono y tu vecindario, solo si tú los agregas.
• Contamos usos, no personas. Nuestras estadísticas no tienen nombres ni ubicaciones exactas.
• Otras personas nunca ven tu teléfono ni tu correo, a menos que tú los compartas.
• Si hablas en voz alta, convertimos tu voz en texto y borramos el audio.
• Nunca vendemos tus datos. No hay anuncios.
• ¿Preguntas? Escríbenos a hello@atlcare.org. Una persona lee cada mensaje.