Terms of service

ATL Care is a free directory of help in metro Atlanta, run as a community project. A neighbor exchange is being built and is not open yet. By using ATL Care you agree to these terms and to our privacy policy. There are no fees, no paid tiers and no ads.

You can search the directory and get help right now with no account at all. An account lets you save places, make lists and handouts, and add checks and reviews. When the exchange opens, posting there will also need a confirmed phone number, so neighbors know a real person is on the other end.

• Give accurate information and keep your password to yourself.
• You are responsible for what happens under your account.
• One person, one account. Organizations get steward access instead.
• You must be at least 13 to have an account, and at least 18 to use the exchange.

We work to keep listings right. We re-read each organization’s website on a schedule, organizations can update their own listing, and neighbors report what they find. Every listing shows when it was last checked and where its information came from. Even so, programs change faster than any directory. Call ahead when you can. Listings describe other organizations. Listing one is not an endorsement, and we are not responsible for the services they provide.

The exchange is not open yet. These rules apply when it opens. It is where neighbors offer and ask for help: goods, skills, errands, rides.

• Exchanges are between neighbors. ATL Care does not vet, insure or guarantee any person, offer or exchange. You decide who to meet and what to accept, and you take part at your own risk.
• Rides: a neighbor offering a ride is a neighbor with a car. They are not a licensed carrier, and ATL Care is not a transportation provider and carries no insurance for exchanges. Be sure you are comfortable before you get in. Drivers, carry your own valid license and insurance.
• Meet in public places when you can, tell someone where you are going, and keep first conversations on the site, where messages are screened for scams.
• Badges and “this exchange happened” marks come from what members report. ATL Care does not certify anyone.

Two kinds of help are off the table for now: childcare and medical or clinical care. Both need safeguards the exchange does not have yet, so posts offering or asking for either will be removed. The directory lists licensed providers for both.

ATL Care takes no payments and no cut of anything. The exchange is for helping each other without charge. Do not use it to charge neighbors for help, and treat any request for money, gift cards or bank details as a likely scam. Report it.

• Scams, fraud or exploitation of any kind, including targeting people in crisis.
• Harassment, threats, hate or discrimination against neighbors or organizations.
• Selling, advertising or commercial recruiting dressed up as mutual aid.
• Posting someone else’s private information, or collecting users’ data.
• Pretending to be a person or an organization, including false steward claims.
• Illegal activity, or offers that put anyone at risk, children above all.
• Scraping or bulk copying outside the documented open-data API.

What you write is yours. When you post a check, a review, a list or an offer, you give ATL Care permission to show it on the site and keep it in the directory’s history. Everything posted goes through moderation (an automatic check, then a person when needed), and we may remove content that breaks these terms or puts people at risk. If you delete your account, your personal details go with it. Checks you added stay, with your name removed.

We suspend or close accounts that abuse the site or the people on it, such as scams, harassment and exploitation. When it is safe to, we will say why, and you can reply to contest it. You can close your own account any time by emailing hello@atlcare.org.

ATL Care is a directory. It is not an emergency service or a crisis line, and it does not give medical, legal or financial advice. If someone is in danger, call 911. For a mental health crisis, call or text 988. For family violence in Georgia, call 1-800-334-2836.

ATL Care is provided “as is,” free of charge, without warranties of any kind, including accuracy of listings, availability of the service, or fitness for a particular purpose. To the fullest extent the law allows, ATL Care and the people who run it are not liable for damages arising from your use of the site, the actions of organizations listed in the directory, or the actions of neighbors in the exchange. Some places do not allow certain limits, so parts of this may not apply to you.

Directory data is published under the Open Database License (ODbL) through the documented API, with rate limits. Community content and anything personal are left out. If you build on the data, credit ATL Care and share improvements back under the same license.

If these terms change in a way that matters, we will post it here with the date and email people who have accounts. Continuing to use ATL Care after a change means you accept it. These terms are governed by the laws of the State of Georgia, USA. Questions go to hello@atlcare.org.

• ATL Care es gratis para todos. No hay cuotas ni anuncios.
• Llama antes de ir. Los horarios cambian. Cada recurso muestra cuándo se revisó por última vez.
• Los intercambios son entre vecinos. Cuando abra el intercambio, ATL Care no investigará, no asegurará y no garantizará a nadie. Reúnete en lugares públicos y confía en tu instinto.
• Aquí no se maneja dinero. El intercambio es para ayudarse sin cobrar.
• Sé honesto y amable. Las estafas y el acoso cierran tu cuenta.
• En una emergencia llama al 911. Para una crisis de salud mental, llama o escribe al 988.