Terms of service

ATL Care is a free community resource directory and neighbor-to-neighbor exchange for metro Atlanta, operated as a community project. By using it you agree to these terms and to our privacy policy. There are no fees, no premium tiers, and no ads.

You can browse and get crisis help with no account at all. An account (email or Google) unlocks saving, contributing, and the exchange; posting in the exchange additionally requires a verified phone number — it keeps neighbors real.

• Give accurate information and keep your password to yourself.
• You're responsible for what happens under your account.
• One person, one account. Organizations get steward access instead.
• You must be at least 13 to have an account, and at least 18 to use the exchange.

We work hard to keep listings accurate — community verifications, organization stewards, and weekly checks — and every listing shows when it was last verified and where its information came from. Even so, programs change faster than any directory. Call ahead when you can, and treat the freshness label as part of the answer. Listings describe third-party organizations; including one is not an endorsement, and we aren't responsible for the services they provide.

The exchange is where neighbors offer and ask for help: goods, skills, errands, rides. It works because people are decent — and because everyone understands what it is:

• Exchanges are between neighbors. ATL Care doesn't vet, insure, or guarantee any person, offer, or exchange. You decide who to meet and what to accept, and you participate at your own risk.
• Rides and transport especially: a neighbor offering a ride is a neighbor with a car, not a licensed carrier. ATL Care is not a transportation provider and carries no insurance for exchanges. Confirm you're comfortable before you get in — and drivers, carry your own valid license and insurance.
• Meet in public places when you can, tell someone where you're going, and keep first conversations on the platform — that's what the safety screening protects.
• Completion confirmations and badges reflect what members report; they are community signals, not certifications.

Two kinds of help need safeguards the exchange doesn't have yet, so they're off the table for now: childcare and medical or clinical care. Posts offering or seeking either will be removed — not because they don't matter, but because they matter too much to do casually. The directory lists licensed providers for both.

ATL Care processes no payments and takes no cut of anything — there is nothing to take a cut of. The exchange is for mutual aid, not selling. Don't use it to charge neighbors for help, and treat requests for money, gift cards, or financial details as the scam red-flags they usually are. Report them; reporting is one tap.

• Scams, fraud, or exploitation of any kind — including targeting people in crisis.
• Harassment, threats, hate, or discrimination against neighbors or organizations.
• Selling, advertising, or commercial recruiting dressed up as mutual aid.
• Posting someone else's private information, or collecting users' data.
• Impersonating a person or an organization, including false steward claims.
• Illegal activity, or offers that put anyone — especially minors — at risk.
• Scraping or bulk-harvesting outside the documented open-data API.

What you write is yours. By posting — a verification, a review, an offer — you give ATL Care permission to display it on the platform and keep it in the directory's history. Everything contributed passes moderation (an automated gate plus human review), and we may remove content that breaks these terms or puts people at risk. If you delete your account, your personal details go with it; anonymous contribution history stays.

We suspend or close accounts that abuse the platform or the people on it — scams, harassment, and exploitation are the fast track. Where it's safe to do so we'll say why, and you can reply to contest it. You can close your own account any time by emailing privacy@atlcare.org.

ATL Care is a directory and a community, not an emergency service, a crisis line, or a provider of medical, legal, or financial advice. If someone is in danger, call 911. For a mental health crisis, call or text 988. For family violence in Georgia, call 1-800-334-2836.

ATL Care is provided “as is,” free of charge, without warranties of any kind — including accuracy of listings, availability of the service, or fitness for a particular purpose. To the fullest extent the law allows, ATL Care and the people who run it aren't liable for damages arising from your use of the platform, the actions of organizations listed in the directory, or the actions of neighbors in the exchange. Some places don't allow certain limits, so parts of this may not apply to you.

Directory data is published under the Open Database License (ODbL) through the documented API, with rate limits. Community content and anything personal are excluded. If you build on the data, attribute it and share improvements back under the same license.

If these terms change in a way that matters, we'll post it here and date it; significant changes get an email. Continuing to use ATL Care after a change means you accept it. These terms are governed by the laws of the State of Georgia, USA. Questions: hello@atlcare.org.

• ATL Care es gratis — el directorio, el intercambio, todo, para todos.
• Verifica antes de ir. Los horarios cambian; cada recurso muestra cuándo se verificó por última vez.
• Los intercambios son entre vecinos. ATL Care no investiga, no asegura y no garantiza a nadie. Reúnete en lugares públicos y confía en tu instinto.
• Aquí no se maneja dinero. El intercambio es ayuda mutua, no una tienda.
• Sé honesto y amable. Las estafas y el acoso cierran tu cuenta.
• En una emergencia llama al 911 — o al 988 para una crisis de salud mental.