Georgia's Long-Term Care Ombudsman Program

Community outreach and educationService

Ombudsmen give talks to churches, classrooms, civic clubs, senior groups and agencies about residents' rights and the program. You can ask for a speaker.

Complaint investigation and resolutionService

Ombudsmen look into complaints made by or for people living in long-term care homes. They work to fix the problem and keep to what the resident wants.

Consultation to facilitiesService

Ombudsmen advise staff of long-term care facilities on residents' rights, nursing home services and care.

In-service education for facility staffService

Ombudsmen train staff of care facilities on the Ombudsman Program, residents' rights and reporting abuse. Facilities can ask for a training.

Information and assistanceService

Ombudsmen give information to residents, family, friends and caregivers. Topics include moving in, resident care, rights, moving out and abuse.

Resident and family council support and staff educationProgram

Ombudsmen help residents and families set up councils in nursing homes and larger personal care homes. They attend council meetings as speakers, observers or resource people.

Routine facility visitsService

Ombudsmen visit long-term care homes on a regular basis. They look at conditions and talk with residents, who often share concerns during visits.

Senior AdvocatesService

This program helps older adults in long-term care places understand their rights and speak up for themselves. It is for seniors in nursing homes, personal care homes, and assisted living, including those with limited mobility or who are in the hospital.